Schedule and monitor all technology projects. . Maintain inventory of computer hardware and software. . Provide installation and service of computer hardware, software and purchases of products. . Present Technical Information and process improvement. . Provide software maintenance, testing, and network management. . Maintain all historical records by documenting system changes and revisions. . Resolve retrieval problems by altering design to meet requirements. . Prepares reports by collecting, analyzing, and summarizing information . Expert using: ITSM, Firewall (Sonic Wall), VPN, AD, Citrix Director, Server 2012 R2, Office 365, WLAN, PBX systems, security camera systems, and access control solutions.

Managed and supported most Fiserv banking applications, Unisys/IBM mainframe operations, and operational support to cornerstone bank and correspondent banks. . Provided first and second-level telephone support to respond promptly and effectively on inquires and assisted in the resolution of applications/software systems problems impacting production. . Completed all necessary testing, change control and other migration procedures to ensure all processes are implemented in an accurate, timely manner, and according to policy. . Provided support to operations staff in assigned areas. . Coordinated with Operations Manager to ensure that instructions and documentation are written and communicated to operations staff; assist with any training on these procedures in advance of implementing changes. . Experienced using SharePoint, Automation, Track IT, Enterprise output manager. Batch management, Windows server 2008 and 2012. SQL 2008. IBM business analytics, IBM i Navigator, Citrix, VMWare, Office Suite.

Responsible for overseeing the overall management of PC revamp. . Scheduled and monitored all technology projects. . Maintained inventory of computer hardware and software and coordinate insurance coverage of the same. . Coordinated the purchase, installation and service of computer hardware and software. . Maintained vendor relationships for maintenance, service and purchases of products. . Monitored and evaluated exiting and existing technologies to ensure continued applicability and efficiency of such products and identify new technologies to enhance customer services. . Provided small business technology solution for desktop, Laptop, server, Mac, and mobile devices repairs and sales. . Implemented onsite/in shop training sessions.

BS - Computer & Management Information Systems

• "Had a screen replaced on my smartphone there and it works great! " AP
• "Highly satisfied. Imad goes above and beyond what anyone else would to help us when we have needed it." BB
• "I only support Imad with my computer. His skills and expertise is top notch! Imad is very trust worthy and I enjoy my conversations with him at his store! I highly recommend Imad for your computer problems and questions. I hope he expands in Lincoln and thrives his computer business! Thank you Imad for all your help." AS
• "All I can say is wow, Imad is the man. I am blown away by the service I received at PC Revamp. Imad is top notch, I can't say enough about his skill, service, and pricing. I will never pay too much for a slow computer again.. thank you thank you thank you" JJ
• " I have purchased items and had service done on computers from Imad, he is one of the most honest as well as knowledgeable people in the computer industry. He not only does great work he does it quickly and has great rates. Jack Russell Farm Bureau Financial Services" JR
• "Only use Imad if you want the MOST FRIENDLIEST FASTEST, RELIABLE, and QUALITY service at a very fair price. He can fix ANYTHING." DO
• " "We have had Imad help us with our computer problems. I HIGHLY recommend him! I had him come to my business and fix one on location. He was over in about 15 minutes after we called him and had us going in no time!" IM
• "PCreVamp is a great place to get your computer fixed! Imad Al can figure out what exactly is wrong and can get it fixed for you at a reasonable time and for a reasonable price!! I will come to PCreVamp everytime I need something done to computers!! TB
• "Awesome honest and fast service ! Recommended" BD
• "Thank you again for your prompt service on our computer. We appreciate that you take time to explain things. You can be sure that if we need computer service in the future, we will pay you another visit. We do tell others about your shop. Like I told you when I left today, you are a nice guy but I hope I don't have to go back to see you for a while! Ed
• "Great service. Great customer service. Quick turn-around" TB
• "Worked really well! Great service and my computer looks/works great" NR
• "Very nice" CS
• "Imad...I don't know what I would have done without your help. You truly have been a blessing to us and you really don't know how much you are appreciated" BB
• "Imad is an excellent all around PC guy, anytime I have any type of problem I know I can give him a call and he can always help me out. Most of my issues are so small it seems silly to bother him with it, but he always comes through!! I would recommend, and have several times, for anyone with any issues or needs to visit Imad and I am sure he can do what he does!! Excellent customer service and its no wonder he is already a huge success in Lincoln!!" MM
• " I needed a PC tower to be built to operate with a Drum Scanner which are very complex to operate, after months of searching I contacted Imad PCreVemp, after few hours of asking questions. I got specific tower I was looking for. Great service and very Knowledgeable person to deal with." WA
• "Went in looking for some old used computer parts. Came out with much more than I ever expected :) Imad was very friendly, even picked up and washed dirt off the water bottle I dropped in the floor, amazing :) Offered to exchange if any if the used old, untested items I bought were not to work and gave an ide expansion ccard thing free because it had no disk with it ... If you want incredible customer service this is the place to go!" CR
• "Very intelligent work, very fast process!! AD
• "PCreVamp is the best place to go for every technology need!!" SR
• "It was wonderful! fast turn around, very helpful! You could tell he cared about his customers. Even when i was there and how he talked to people on the phone. My computer was broken and he did not want anymore money to fix it than what I had paid for the voucher! I will be back and sending as many as I can to him! AT
• "Imad is very friendly and conscientious." SW
• "Worked really well! Great service and my computer looks/works great
• "very helpful and service oriented. CE
• "They were friendly and flexible. Will definitely consider using them again" CS