IT Solutions shop
Schedule and monitor all technology projects. . Maintain inventory of computer hardware and software. . Provide installation and service of computer hardware, software and purchases of products. . Present Technical Information and process improvement. . Provide software maintenance, testing, and network management. . Maintain all historical records by documenting system changes and revisions. . Resolve retrieval problems by altering design to meet requirements. . Prepares reports by collecting, analyzing, and summarizing information . Expert using: ITSM, Firewall (Sonic Wall), VPN, AD, Citrix Director, Server 2012 R2, Office 365, WLAN, PBX systems, security camera systems, and access control solutions.Technology Support Specialist II
Managed and supported most Fiserv banking applications, Unisys/IBM mainframe operations, and operational support to cornerstone bank and correspondent banks. . Provided first and second-level telephone support to respond promptly and effectively on inquires and assisted in the resolution of applications/software systems problems impacting production. . Completed all necessary testing, change control and other migration procedures to ensure all processes are implemented in an accurate, timely manner, and according to policy. . Provided support to operations staff in assigned areas. . Coordinated with Operations Manager to ensure that instructions and documentation are written and communicated to operations staff; assist with any training on these procedures in advance of implementing changes. . Experienced using SharePoint, Automation, Track IT, Enterprise output manager. Batch management, Windows server 2008 and 2012. SQL 2008. IBM business analytics, IBM i Navigator, Citrix, VMWare, Office Suite.IT Manager
Responsible for overseeing the overall management of PC revamp. . Scheduled and monitored all technology projects. . Maintained inventory of computer hardware and software and coordinate insurance coverage of the same. . Coordinated the purchase, installation and service of computer hardware and software. . Maintained vendor relationships for maintenance, service and purchases of products. . Monitored and evaluated exiting and existing technologies to ensure continued applicability and efficiency of such products and identify new technologies to enhance customer services. . Provided small business technology solution for desktop, Laptop, server, Mac, and mobile devices repairs and sales. . Implemented onsite/in shop training sessions.
BS - Computer & Management Information Systems
At PC revamp, our experts take pride in being able to repair a variety of IT issues. We have a wealth of experience in the information technology field and are ready to find the solution best fit for your needs.
We provide our clients with the high quality and reliable service they need. We build mutual trust with our customers and offer fair prices. As a result, customers and PC revamp staff enjoy working together.